Frequently Asked Questions

The seller shown on the listing is responsible for description, price, availability, authenticity, compliance, delivery and seller obligations. YouMayFind remains responsible for its own platform services.

Yes. Every partner store must accept the same YouMayFind baseline rules. Stores may offer more favorable customer terms but cannot reduce mandatory legal rights.

Choose the product and available options, add it to your cart, review the seller, price, delivery and order information, then confirm using the displayed checkout flow.

It depends on the confirmation mechanism shown at checkout. The sale contract is formed with the relevant seller when the order is confirmed under that process.

An order may be cancelled because of unavailability, obvious error, undeliverable address, suspected fraud, parcel refusal or legal requirements. As payment occurs on delivery, YouMayFind makes no bank-card charge.

The seller sets product prices and must keep prices and promotions accurate and non-misleading. Known mandatory charges should be shown before order confirmation.

Payment is cash on delivery only. YouMayFind does not request any bank-card number.

One order may contain products from several sellers. Each seller handles only its own part, which may be shipped separately.

The seller store arranges delivery, directly or through its provider. An order involving several stores may arrive in separate parcels.

Report it promptly to the seller or YouMayFind support with the order number and, where possible, photos or video. The issue is handled under the seller’s applicable compliance, warranty and delivery obligations.

For distance sales where applicable Moroccan law provides it, consumers generally have 7 clear days from receipt of the goods, subject to statutory exceptions. See the Returns Policy for details.

Law provides exceptions, including in certain cases services already begun with consent, personalized goods, goods that cannot be reshipped or deteriorate rapidly, unsealed software/recordings and certain publications. Any restriction must be legally justified and clearly disclosed.

For a change of mind, direct return costs may remain with the consumer where law permits. Where the seller caused the issue or the item is non-conforming or pre-delivery damaged, necessary return costs should not be shifted to the buyer when the seller is responsible.

Where the statutory right of withdrawal is validly exercised, the supplier must refund without delay and no later than 15 days after exercise of the right under applicable Moroccan rules.

It depends on the store policy and stock. If direct exchange is unavailable, a return may be processed and a new order placed where return conditions are met.

The seller is responsible for statutory and commercial warranties applicable to the product and for any after-sales service it advertises. YouMayFind may help forward a request or provide useful contact details.

Use the Contact page and include the product URL/reference and reason. YouMayFind may request evidence, hide the listing during review or suspend the store where the risk justifies it.

Where available, reviews must reflect a genuine experience, remain respectful and contain no unlawful content, spam, threats or manipulation. Fake reviews may be removed.

No. YouMayFind policy states that users’ personal data are not sold. Data may be shared only when necessary for service delivery, orders, security or legal obligations, as described in the Privacy Policy.

Email support@youmayfind.com to request access, correction, deletion or objection under Law No. 09-08. Account deletion is handled manually and reasonable identity verification may be required.

No. If you choose a WhatsApp link, the exchange is directly with the seller and governed by WhatsApp. YouMayFind does not receive the conversation content.

Contact YouMayFind with your business details. Store activation is subject to verification and acceptance of the common Seller Rules.

YouMayFind may request corrections or evidence, hide listings, restrict functions, suspend or close the store depending on severity, user risk and legal requirements.

Use the Contact page form or call 0661322720. For an order, include the order number and relevant store name.